Why did my payment fail?

If you receive notification that a payment you made has failed, this means we were unable to fully process your transaction. This can happen for a variety of reasons, including:

  • We couldn’t verify the information used to submit this payment. For example:
    • Incorrect billing name, address, or zip code
    • Expired card
    • Invalid CVV / CSC 
  • Your card issuer declined the payment due to insufficient funds or other blocks on your account. 
  • This merchant’s account is currently deactivated or not processing payments.
  • The payment was for something that violated our Terms of Service.
  • Our Trust & Safety team needs more information about this payment.

If you’re not sure why your payment failed, please reach out to our Support team. We’ll be happy to help!

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