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  1. Chase Integrated Payments
  2. I accept payments

I accept payments

From questions about your managing your money to setting up your account - we're here for you.

My account

  • Tax Identification Number (TIN) verification
  • How will using Chase Integrated Payments affect my taxes?
  • How does Chase Integrated Payments protect my information?
  • Verification Documents
  • Two-Factor Authentication (2FA) FAQ
  • How do I reset my password?
See all 7 articles

Managing my payments

  • How long do payments take to clear?
  • How do I issue a refund?
  • Why did a payment fail?
  • When will my money be deposited?
  • Merchant Appeals

Chargebacks and Disputes

  • What is a chargeback?
  • Why is my account balance negative?
  • How do I see the status of my chargeback?
  • Can you cancel the chargeback or reverse it?
  • What documents do I provide for different types of chargebacks?
  • How do I reduce my chances of getting a chargeback?
See all 7 articles

Deposits

  • Deprecation of Check-based Settlements
  • What is a Deposit Limit (reserve / settlement limit)?
  • Why are my funds being held in the deposit limit?
  • How do deposit limits work?
  • How do I adjust my deposit limit?
  • How do I know if my funds are being held up by the deposit limit?
See all 7 articles
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