What is a chargeback?

A chargeback is a reversal of a credit card payment that is initiated by the cardholder’s bank. Chargebacks occur for a variety of reasons, including:

  • The cardholder doesn’t recognize the charge or recipient on their statement.
  • The cardholder did not receive the product or service.
  • The cardholder was unsatisfied with the product or service.
  • The cardholder’s credit card was stolen or used without their permission.

As a merchant, you generally will have the opportunity to contest or concede the chargeback. If you decide to contest the chargeback, you will need to supply specific evidence based on the chargeback type.

Most card networks allow customers to dispute payments for up to 120 days after the transaction took place. American Express allows customers to dispute payments at any time.

Once WePay learns that the chargeback has occurred, we will automatically debit the funds from your account. If you win the chargeback, we will return these funds to your account. WePay will notify you via e-mail whenever you receive a chargeback.

WePay provides information and guidance for merchants who receive chargebacks, and will keep you informed on the status of your chargeback as well.

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